Refund and Returns Policy
Returns
Our return policy lasts 30 days from the date of delivery. After 30 days, we cannot offer a refund or exchange.
To qualify for a return, the product must be:
- Unused and unopened
- In its original condition and packaging
- Accompanied by a receipt or proof of purchase
Opened, used, or damaged products cannot be returned.
Damaged or Incorrect Orders
If you receive a damaged, defective, missing, or incorrect product, contact us within 48 hours of delivery.
Please provide your order number along with clear photographs or an unboxing video of the parcel and product.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued through the original payment method. Refund processing may take 7–14 business days, depending on your bank or payment provider.
Exchanges
We only replace products that are damaged, defective, or incorrectly delivered. Exchanges are subject to product availability.
Sale Items
Sale and promotional items are non-refundable unless they arrive damaged, defective, or incorrect.
Return Shipping
Please contact us before returning any product.
Customers are responsible for return-shipping costs unless the product was damaged, defective, or incorrectly delivered by RX Hair Lab. Original shipping charges are non-refundable.
Contact Us
For questions regarding returns, refunds, or exchanges, contact us at:
Email: rxhairlab@gmail.com
