Privacy Policy

Effective Date: 6 August 2026

RX Hair Lab (“RX Hair Lab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit https://rxhairslab.com/, create an account, complete an online assessment, contact us, purchase a product, or use our hair-loss consultation and treatment services.

1. Information We Collect

Depending on how you interact with RX Hair Lab, we may collect:

Personal and Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Account and login information

Consultation and Health Information

To assess your suitability for personalized or prescription-based hair-loss treatment, we may collect information such as:

  • Age or date of birth
  • Hair-loss history and pattern
  • Scalp condition and treatment goals
  • Medical conditions, allergies, medications, or previous treatments
  • Photographs of your hair or scalp, where requested
  • Responses provided during an online assessment or consultation
  • Doctor’s assessment, prescription, and treatment-related records

Please provide accurate information, as incomplete or incorrect health information may affect our ability to recommend or provide a suitable treatment.

Order and Transaction Information

We may collect details about:

  • Products ordered
  • Selected formula, size, quantity, and payment method
  • Order history, delivery status, returns, and refunds
  • Transaction references and limited payment-related information

Full card or banking details are generally processed by authorized payment providers and are not directly stored by RX Hair Lab.

Communications

We collect information you provide when you:

  • Submit our contact form
  • Email or message us
  • Request customer support
  • Communicate with a doctor or service provider
  • Leave feedback, reviews, or testimonials

Website and Device Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed and actions performed
  • Referring website
  • Approximate location based on IP address
  • Cookie identifiers and website performance data

2. How We Use Your Information

We may use your information to:

  • Provide online hair-loss assessments and consultations
  • Determine whether a treatment may be appropriate for you
  • Allow licensed professionals to review your information
  • Prepare and manage personalized or compounded treatments
  • Process payments and fulfil orders
  • Arrange delivery and provide order-tracking updates
  • Create and manage customer accounts
  • Respond to inquiries and provide customer support
  • Send appointment, prescription, treatment, or order-related communications
  • Improve our products, services, website, and customer experience
  • Detect fraud, misuse, and security incidents
  • Maintain business, financial, and treatment-related records
  • Meet legal, regulatory, tax, and professional obligations
  • Send promotional messages where you have agreed to receive them

We will not use sensitive health information for unrelated advertising without your express permission.

3. Sensitive and Health Information

Information concerning your health, medication, scalp condition, photographs, or treatment history may be sensitive.

We process this information only where it is necessary to assess, recommend, prescribe, prepare, or support your treatment, or where you have provided consent. Access is limited to authorized personnel, healthcare professionals, pharmacies, laboratories, and service providers who require it for the relevant purpose.

Online information does not replace an in-person medical examination where one is clinically necessary.

4. Cookies and Similar Technologies

RX Hair Lab and its service providers, including Shopify, may use cookies, pixels, and similar technologies to:

  • Keep the website and shopping cart working
  • Remember your preferences
  • Support customer login and checkout
  • Understand website traffic and performance
  • Detect errors, fraud, or security risks
  • Measure marketing effectiveness
  • Show relevant advertising, where permitted

Essential cookies are required for core website functions. You can manage non-essential cookies through any cookie controls available on our website or through your browser settings. Disabling cookies may affect features such as login, cart, and checkout.

5. When We Share Information

We do not sell your health information.

We may share relevant information with trusted third parties that help us operate our services, including:

  • Licensed doctors and other healthcare professionals
  • Compounding pharmacies or laboratories
  • Shopify and website-hosting providers
  • Payment-processing providers
  • Delivery and courier companies
  • Customer-support and communication providers
  • Analytics, advertising, and website-performance providers
  • IT, cybersecurity, accounting, legal, and professional advisers
  • Government authorities where disclosure is legally required

These parties may only receive information reasonably necessary to perform their services and are expected to protect it appropriately.

We may also transfer information as part of a merger, acquisition, restructuring, or sale of the business, subject to appropriate confidentiality protections.

6. Marketing Communications

With your permission, we may send information about products, treatment options, special offers, and RX Hair Lab updates.

You can unsubscribe using the link provided in a marketing email or by contacting us at rxhairlab@gmail.com.

You may still receive essential communications relating to your account, consultation, prescription, payment, order, delivery, or customer-support request.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the requested services
  • Maintain treatment, prescription, and consultation records
  • Complete orders and resolve disputes
  • Comply with medical, legal, accounting, and tax requirements
  • Prevent fraud and protect our legal rights

Retention periods may vary depending on the type of information and applicable requirements. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.

9. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete information that we are not legally required to retain
  • Withdraw consent for consent-based processing
  • Opt out of promotional communications
  • Request information about how your data is used or shared
  • Close your customer account

Some requests may be limited where retaining information is necessary for medical, legal, tax, fraud-prevention, or contractual purposes.

To submit a request, email rxhairlab@gmail.com. We may need to verify your identity before completing it.

10. Children and Minors

Our online purchasing and prescription-based services are intended for individuals aged 18 or older.

We do not knowingly collect personal or health information from a minor for treatment purposes without the involvement and appropriate consent of a parent or legal guardian. If you believe a minor has provided information without authorization, please contact us.

11. International Service Providers

Some technology, hosting, payment, analytics, or support providers may process information outside Pakistan. Where this occurs, we take reasonable steps to ensure that the information is handled with appropriate privacy and security protections.

12. External Links

Our website may contain links to third-party websites or services. RX Hair Lab does not control and is not responsible for their content, security, or privacy practices. Please review the privacy policy of any external service before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or data-handling practices.

The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through the website, email, or another appropriate method.

14. Contact Us

For questions, corrections, complaints, or privacy-related requests, contact:

RX Hair Lab
Email: rxhairlab@gmail.com
Website: https://rxhairslab.com/